SOC Manager

Company Description Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community. Job Description You will lead the operational delivery and continuous improvement of Accesa’s Security Operations Center services, working across SOC Operations, Security Engineering, Cloud & Infrastructure teams, and client stakeholders. Your focus will be on delivering reliable security services, strengthening detection and incident response capabilities, and improving SOC efficiency through better processes, tooling, and automation. Responsibilities Lead SOC Operations: Oversee day-to-day security monitoring, alert triage, investigations, escalations, and incident response, ensuring effective service delivery and appropriate coverage across SOC operations. Drive Effective Incident Response: Act as an escalation point for critical security incidents and ensure effective investigation, containment, remediation, and follow-up across L1/L2 teams and specialised Security Engineering functions. Own Service Performance: Monitor SLAs, KPIs, response times, incident trends, and service quality while leading operational reviews and maintaining clear communication with clients and stakeholders. Strengthen Detection & Automation: Improve detection quality, alert prioritisation, and security use cases while driving automation through SIEM, EDR/XDR, SOAR, and related security technologies. Lead & Grow the SOC Team: Mentor and develop SOC Analysts and Security Engineers, supporting knowledge sharing, technical development, recruitment, onboarding, and effective collaboration across security teams. Evolve Security Services: Continuously improve SOC processes, tooling, operating models, and automation while contributing to new customer transitions, service design, security workshops, and the development of Accesa’s Managed Security Services Qualifications Must Have Strong professional experience in Cyber Security and Security Operations, with hands-on experience in a SOC environment Experience leading or coordinating operational security teams and managing security incidents and escalations Strong knowledge of security monitoring, incident response, SIEM, EDR/XDR, SOAR, detection engineering, and security automation Understanding of threat intelligence, threat hunting, cloud, identity, endpoint, network, and infrastructure security Experience managing operational SLAs, KPIs, service reporting, and managed security services Good understanding of security frameworks and standards such as MITRE ATT&CK, NIST Cybersecurity Framework, incident response frameworks, and ISO 27001 Strong analytical and decision-making skills, with the ability to manage priorities during high-pressure security situations Strong client and stakeholder communication skills Fluent English, both written and spoken ⁠Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes. Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result Nice to Have Experience building, scaling, or operating a 24 ⁄ 7 SOC or Managed Security Service Experience with Microsoft Sentinel, Microsoft Defender XDR, Palo Alto XSOAR/XSIAM, or similar security platforms Experience with detection engineering, SOAR automation, and scripting with Python or PowerShell Experience with Microsoft Azure, AWS, or GCP Experience supporting RFPs, service transitions, and managed security service onboarding Certifications such as CISSP, CISM, GIAC, Microsoft Security certifications, or equivalent German language skills Additional Information As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace. At Accesa you can: Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion. Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance. Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.