Operations & Logistics Specialist

Who Are Massive Rocket? Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here. Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact. Who Are We Looking to Add to Our Team? We’re looking for an Operations & Logistics Specialist to own the operational workflows that keep our people and business running smoothly. You’ll work across People Operations, payroll, finance operations, travel, events, and internal systems , ensuring everything is accurate, timely, and well organised. This is a hands-on role for someone who enjoys ownership, improving processes, and making sure the details behind a growing company are handled properly. What Will You Do? Own end-to-end employee lifecycle operations , from contracts and onboarding through role changes, payroll updates, and offboarding. Prepare and manage offer letters, employment contracts, addendums, and other people documentation , ensuring accuracy and timely execution. Coordinate monthly payroll, contractor invoices, expenses, and approvals , ensuring payments are accurate and on time. Manage company travel, accommodation, transport, itineraries, and employee travel queries . Plan and coordinate company events, offsites, venues, vendors, and on-the-ground logistics . Maintain accurate records across employee data, leave, sick days, bookings, expenses, contracts, and operational documentation. Act as a key point of contact for HR and operational queries , resolving issues efficiently and escalating when required. Manage SOWs, Change Orders, signatures, and documentation to ensure complete and accurate records. Continuously improve operational workflows, documentation, and internal processes to make them more efficient and scalable. Build and maintain automation and workflow improvements that reduce manual work, data entry, and errors. What Makes You a Great Fit 3+ years of experience in People Operations, HR Operations, Business Operations, Finance Operations, or a similar role . Strong experience managing employee lifecycle processes, contracts, documentation, and HR administration. Hands-on experience with payroll, contractor payments, expenses, and financial administration . Excellent organisational skills with exceptional attention to detail and accuracy. Experience coordinating travel, events, offsites, vendors, and company logistics . Comfortable managing confidential employee and financial information with discretion. Strong ownership mindset with the ability to manage multiple priorities and deadlines independently. Strong communication skills and confidence working with employees, vendors, and internal stakeholders. Process-oriented and proactive, with a track record of identifying ways to improve operational workflows. Comfortable working with HRIS, payroll, expense, e-signature, and other business systems. Experience using automation tools to reduce manual processes and improve data accuracy. Comfortable working in a fast-paced, growing, and internationally distributed environment. Desirable Experience in a startup, scale-up, agency, or remote-first company . Experience managing operations across multiple countries or regions. Familiarity with tools such as HRIS, payroll platforms, expense management, e-signature, and workflow automation tools . Basic understanding of employment compliance and payroll requirements across multiple markets. Why You’ll Love Working Here • Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else • A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win • A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond • Remote‑First for Life – Work from wherever you feel your best • Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter • Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable A Few Things to Know Before We Get Started Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill) References – We may request two references, so have names, relationships, and contact details ready For Contractors – Proof of incorporation and up‑to‑date insurance is required A Quick Note on Applications We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.