24x7 Direct
Product Analyst
About this role
This is a remote position. Role overviewOur client is an Australian technology company whose AI voice agent platform answers and handles phone calls for businesses in Australia and New Zealand.As a Product Analyst, your responsibility is to research the AI voice agent market and turn it into clear, build-ready feature documents for our client's development team. This role is the bridge between the market and the product. You will study what competitors offer, analyse what the platform should build next, and write specifications the CTO can act on. The Founder & CEO makes final decisions on what gets built.Business owners create their own AI agents that can answer questions, book appointments, collect caller details, send SMS messages and transfer calls to staff. The platform is fully self-serve: customers set up and manage their agents, and handle any escalated calls themselves. The platform is built on its own technology stack using leading speech and language AI models, and is designed to work across industries. Key Responsibilities Market and competitor research
- Identify and track AI voice agent and call-handling platforms, globally and in Australia and New Zealand.
- Sign up for competitor free trials, build test agents and call demo numbers to experience their products first-hand.
- Monitor competitor feature releases, pricing changes, integrations and new market entrants. Feature analysis
- Break down how competitors design and deliver specific features, including user flows, settings and limitations.
- Assess which features are standard expectations and which could set the platform apart.
- Research third-party integrations (CRMs, calendars, booking systems, helpdesks) and how they connect to voice agent platforms. Feature documentation
- Write clear, structured feature specification documents using the client's standard format.
- Present feature documents to the Founder & CEO for review and approval.
- Hand approved specifications to the CTO and answer the development team's questions about them.
- Keep a prioritised feature backlog up to date. Platform insight
- Review anonymised call transcripts and recordings to spot where agents struggle or callers get confused.
- Analyse platform usage data, such as feature adoption and drop-off during agent setup.
- Review support tickets and cancellation feedback for recurring issues and feature requests. Product quality
- Test new features once built against the approved specification and report gaps.
Benefits
- Monthly Salary: PHP 45,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
- HMO offered after 6-months' probation
- Eligible for 13th Month Pay after 30 days
- Annual Salary Review
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES: 6:00 AM to 3:00 PM Philippine time, Monday to Friday.