Lead Professional Services Engineer (AI)

Description: Customer-facing role responsible for delivering expertise and solutions for NiCE products and services. Involves consulting, implementing, configuring, and optimizing applications for enterprise contact centers. Combines technical and business responsibilities, engaging with clients to understand needs and mentor junior staff. Requirements: Bachelor's degree in a technical or business field or equivalent work experience. 5+ years of professional experience, including 1+ year with digital channels, AI, or bot-driven applications. Proven expertise in supporting large enterprise environments, configuring contact center technologies, and CRM integrations. Familiarity with generative AI models, NLU techniques, and emerging trends in digital customer engagement. Desired traits: analytical mindset, team-oriented, strong accountability, and professional communication skills. Benefits: Flexible work model: 2 days in-office and 3 days remote each week. Opportunities for career growth in a fast-paced, collaborative environment at a market-leading company.