Crossover Health
Client Success Manager - Midwest
About this role
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary Must reside in Illinois, Indiana, Ohio, or Kentucky. The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement. Job Responsibilities
- Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
- Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
- Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
- Completes client discovery and expectation setting around engagement activities ● Leads client engagement initiatives
- Partners with clients to develop and execute onsite and virtual events to increase engagement
- Partners with Marketing to design events and experiences that drive account activations and users
- Responsible for supporting new account implementation
- Manages a cadence of proactively scheduled client interactions
- Leverages internal data sources to draft client facing materials
- Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
- Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
- Provides support across the Account Management team to manage internal projects and revenue reporting
- Performs other duties as assigned Required Qualifications
- 3+ years of client success, marketing and member experience