Chapters Health System
Medical Staff Scheduler
About this role
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Medical Staff Scheduler is responsible for the coordination and oversight of patient scheduling for medical service providers to include APRNs and physicians. •Schedules visits especially F2F compliance visits following strict Medicare/Medicaid guidelines. •Works closely with affiliate medical directors to ensure productivity is met by medical staff. •Contact patients and families to schedule medical staff visits.Qualifications: College degree or equivalent work experience
- Minimum of (3) years of related work experience in the healthcare field including prior experience in a contact call center environment and/or medical staff scheduling and/or clinical patient care experience
- Previous experience utilizing an electronic medical record as well as scheduling software
- Strong Excel skills including the ability to input/format/filter/sort data, create and manage worksheets/formulas and analyze data
- Proficiency in Teams
- Previous hospice experience including the ability to voice compassion towards patients and families
- Strong medical terminology skills preferably related to hospice
- Able to perform sedentary work with frequent interruptions
- Demonstrated excellent time management skills with ability to prioritize tasks and meet scheduling deadlines
- Ability to effectively handle stressful situations professionally and calmly
- Ability to demonstrate patient scheduling skills and communication effectively
- Information seeking / probing skills
- Accurate knowledge transfer
- Listening, understanding and responding
- Able to multi-task (think, talk, type) in a fast-paced environment, utilizing interpersonal skills to maximize caller reassurance
- Ability to work in a cooperative team environment
- Exhibit a sense of urgency in daily work activities
- Able to work under moderate supervision, exercising some degree of discretion and independent judgment