Associate, Support

How You’ll Make An Impact At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive! Benefits & Perks Hybrid-Remote Flexibility –Work from home while fulfilling in-person needs at the office, clinic, or patient home visits. Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources. Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves. Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. To learn more about our offerings, click here . What You’ll Do Own complex support requests and incidents end to end in Freshservice, from triage and prioritization through resolution, communication, documentation, and closure. Maintain accurate ticket data and SLA adherence. Serve as an escalation point for issues that require deeper troubleshooting or cross functional coordination for our various toolings(Hardware, software, identity management, telephony etc). Create and maintain Freshservice workflows, forms and automations. Identify recurring problems and lead supportprocess improvements through root-cause analysis, knowledge articles, automation, requestform enhancements, and clear, repeatable operating procedures. Qualifications Minimum: High school diploma or GED equivalent. 2+ years combined of related education, certification, or work experience. Internet Connectivity -Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. Efficient and reliable transportation, including an active driver&rsquo;s license, allowing for travel across an assigned region to meet business needs. Ability to travel and be on-site to meet business needs. Preferred: Associate/bachelor’s degree in relevant field(Information Technology/Computer Science)or relevant on the job experience. Experience supporting Windows and macOS endpoints in a cloud first enterprise environment. Relevant experience with Microsoft 365, Entra ID, Intune, endpoint management, Freshservice, and telephony platforms such as Genesys. Experience with Azure Automation, Powershell, or other languages typically used in automation. About You A proactive, higher level mindset that looks beyond resolving individual tickets to identify recurring issues, automation opportunities, and process improvements. Experience mentoring or coaching peers, sharing technical knowledge, and strengthening team capabilities through documentation and knowledge transfer. Relevant experience in a rapidly changing healthcare or regulated environment. Annual Salary Range: $66,500 - $77,000. This position is also eligible for a target annual bonus of 5% Final compensation will be determined based on location, experience, and qualifications. Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.