Client Solutions Consultant

Client Solutions Consultant The Client Solutions Consultant is a client- and market-facing technical sales team member who partners with KLD's sales teams to close credibility gaps in the sales cycle, proving out our products and platform capabilities through demos, proofs of concept, and technical Q&A. Client Solutions Consultants are lightly aligned to segments, covering Enterprise, Strategic, and EMEA's complex deals, and serve as the field-facing extension of our product offerings testing, applying, and feeding back on messaging in live client conversations. Client Solutions is a support layer of our sales team supporting the sales such as product demos, a POC, or a technical Q&A as well as serving as voice of market back into our Product teams. Scope & Responsibilities Client & Market Facing •Serve as a primary external representative for KLD's product portfolio, leading with our core platform capabilities and extending to additional product lines as specialization areas are defined. •Represent KLD at key industry events, conferences, and client meetings as a technical voice for our product lines. •Support strategic account planning meetings and early-stage roadmap conversations, particularly in accounts where deal size or strategic importance warrants senior technical engagement. •Act as a subject matter expert for enablement on new products, and identify when a deal or client conversation needs deeper domain, regulatory, or industry expertise beyond this role's scope. Internal Enablement •Own field readiness for the sales team on product enablement: talk tracks, objection handling, competitive positioning, and demo fluency. •Partner with Product Marketing on messaging alignment: PMM owns the official narrative and assets; this role is the field tester and live application of that narrative, with a formal feedback loop back to PMM. •Work with Product on roadmap communication internally, ensuring the field understands what's coming, when, and how to position it. •Carry responsibility for surfacing field feedback back to Product as the voice of the customer. Cross-Functional •Sits within the Client Solutions organization, reporting through the Client Solutions leadership structure. •Maintains regular (at minimum bi-weekly) alignment with Product on roadmap and product feedback. •Does not own product positioning, campaign assets, or analyst relations — those remain with Marketing/PMM. Core Competencies