Mira Staffing
Virtual Assistant - Growth
About this role
Job Title: Growth Virtual Assistant Location: Remote Job Type: Full-time Shift: Night Shift (Philippine Time) About Us: Mira Staffing is committed to empowering businesses by providing highly skilled virtual assistants to clients worldwide. Our mission is to help everyone thrive, not just survive, by prioritizing people, fostering growth and excellence, and valuing every contribution. Job Summary: The Growth Virtual Assistant (VA) is a key contributor to the growth and marketing efforts of our company. This role involves performing a variety of tasks, including making outbound calls to prospective agents and customers, managing email campaigns, and maintaining CRM data integrity. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to handle multiple tasks simultaneously. The Growth VA supports marketing strategies, drives company expansion, and ensures exceptional client and agent experiences. Key Responsibilities: Outbound Communication:
- Make outbound calls to prospective agents, customers, and Realtors to introduce the company and its services.
- Actively listen to identify needs and provide tailored solutions.
- Follow up via email, text, or voice to nurture relationships and drive engagement.
- Persuade customers to opt for higher-value services by effectively presenting benefits and overcoming objections. CRM and Data Management:
- Update and maintain CRM tags to reflect current status, market, and campaign.
- Audit CRM entries to ensure data accuracy and integrity.
- Document call details, feedback, and follow-up actions accurately in the CRM. Growth and Marketing Support:
- Export and organize files for growth representatives, ensuring accuracy and timely delivery.
- Assist in creating and scheduling email campaigns.
- Monitor and report email campaign performance and manage responses.
- Conduct price shopping calls to competitors and update internal pricing comparison documents. Client and Agent Engagement:
- Contact agents after inspections to gather feedback and address concerns.
- Build positive relationships by handling inquiries and escalating issues when necessary.
- Stay familiar with the service area map to coordinate appointments effectively. Social Media and Content Support:
- Assist in managing social media platforms using tools like Canva, Hootsuite, and Facebook.
- Create, schedule, and monitor posts to drive engagement. Qualifications: Education: Senior High School Degree or Equivalent Experience: