GoodRec
Customer Service Representative
About this role
Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports? GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time. About Us: GoodRec started 4 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play! Check out the GoodRec app here: What you'll do: You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include:
- Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.
- Enhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality and app usability.
- Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.
- Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.
- Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.
- Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service. Requirements We're looking for:
- Flexible schedule: Comfortable working evenings and weekends on a rotating schedule.
- Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence.
- Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations.
- Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service.
- Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships.