JumpCloud
Senior Site Reliability Engineer - India
About this role
Description: Architect, scale, and improve reliability, availability, and performance of multi-region microservices, APIs, and authentication infrastructure (AWS/GCP). Lead design and enforcement of SLIs, SLOs, and Error Budget frameworks across engineering teams. Drive observability strategy using Datadog to reduce MTTD/MTTR and eliminate alert fatigue. Manage on-call escalation, major incident management, and ensure adherence to 99.99% availability SLAs. Facilitate blameless post-incident reviews and execute root-cause remediations. Architect and manage production Kubernetes (EKS) clusters and implement GitOps workflows. Design and maintain Infrastructure-as-Code using Terraform across multi-account, multi-region environments. Build and maintain FinOps dashboards for cost-optimization insights. Write production-grade Python or Go tooling to eliminate operational toil. Champion AI-assisted software development workflows to enhance automation and incident triage. Author operational runbooks and mentor mid-level/junior engineers. Requirements: 8+ years of experience in SRE, DevOps, or Platform Engineering with distributed systems. Bachelor's degree in Computer Science, Software Engineering, or equivalent. Strong Python/Go capabilities for internal SRE platforms and tools. Deep Kubernetes expertise with production EKS/GKE cluster lifecycles. Advanced Terraform proficiency across complex AWS environments. Experience in driving cloud cost-efficiency strategies and building FinOps dashboards. Proven background in designing multi-region Disaster Recovery architectures. Track record of defining SLI/SLOs and managing production observability platforms. Experience with enterprise service meshes and production ingress/proxy systems. Strong problem-solving, communication, and collaboration skills. Team player aligned with core values of building connections and continuous improvement. Benefits: Remote work flexibility within the specified country. Opportunity to work in a fast-paced, innovative SaaS environment. Collaborative culture with a focus on personal and professional growth. Involvement in meaningful projects with a seasoned executive team.