Customer Success Engineer - AI Agents

Description: Seeking a dynamic Customer Success Engineer specializing in AI Agents in South Africa. Responsible for configuring AI agents, managing prompts and workflows, and ensuring seamless client experiences. Work directly with customers to diagnose issues, reproduce problems, and test fixes. Maintain customer ownership focusing on account health, retention, and expansion. Proactive approach to ensure customers can go live by Day 7. Availability during US business hours required. Requirements: Proven experience in customer success or a similar role. Technical aptitude with understanding of AI agents and workflows. Excellent communication skills for direct customer interaction. Strong problem-solving skills for diagnosing and troubleshooting issues. Ability to manage multiple customer accounts independently. Experience in technical support or engineering is a plus; coding not required. Strong organizational skills and attention to detail. Benefits: Opportunity to work with cutting-edge AI technologies. Professional development and growth opportunities. Collaborative and supportive team environment. Engagement with diverse customer accounts. Chance to influence customer success strategies. Remote work flexibility from anywhere in South Africa.