EDGE Tutor International
Tutor Operations Manager
About this role
About the Company EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide by providing access to world-class Philippines based teachers. Founded in 2022 by co-founders Harvard alumnus Henry Motte de la Motte and Cecilia Calvo-Lewis, a graduate of the University of Pennsylvania Graduate School of Education, EDGE Tutor now serves partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila. We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep. At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally. EDGE Tutor: The Human Edge in Digital Learning. About the Role The Teacher Manager is responsible for overseeing the end-to-end delivery of online education services within assigned client accounts. This role encompasses the leadership and performance management of a team of online teachers, the cultivation of strong client relationships, and the execution of data-driven operational strategies. The Teacher Manager serves as the central point of accountability for teacher quality, client satisfaction, and overall account health. Key Responsibilities Teacher Team Leadership
- Lead, support, and motivate a team of online teachers to deliver exceptional learning experiences.
- Observe lessons regularly, provide timely and actionable feedback, and coach teachers toward continuous improvement.
- Manage schedules, ensure optimal coverage, and handle disciplinary actions to maintain performance standards. Operations, Data & Collaboration
- Analyze key metrics — booked lessons, utility rates, lesson quality scores, and teacher productivity — to drive data-informed decisions.
- Collaborate with Lesson Support, Training, and Recruitment to enhance the end-to-end student experience.
- Act as the primary liaison between partners, clients, and teaching staff; facilitate clear and consistent communication across all parties. Qualifications
- At least 2 years of experience leading a team of online teachers—as a mentor, trainer, team leader, or supervisor.
- Skilled in lesson observation, feedback delivery, and teacher coaching.
- Strong data analysis skills with experience preparing and presenting reports.
- Knowledge of online lesson delivery metrics (booked lessons, utility rates, lesson quality).
- Excellent relationship-building and communication skills; international client experience is a strong advantage.
- Highly organized, thorough, proactive, and a strong critical thinker.
- Experience in disciplinary actions and performance management. Work Set-up and Requirements