ACD Connect
FT - Customer Service Representative - Arabic Bilingual -NY
About this role
Where People and Technology Create Exceptional Service For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We’re a team that values empathy, accountability, and smart problem-solving, and we’re looking for Customer Support Specialists who bring those qualities to every interaction. If you’re someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we’d love to meet you. Compliance Note: Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.
Preferred Qualifications
- Bilingual or multilingual candidates strongly encouraged but NOT Required
- Fluency in one or more of the following languages: Arabic, Spanish, Mandarin, Bangla, Haitian Creole, Urdu, French, or Italian
- Primary Language Policy: English is the primary language used for business operations. We value a diverse workforce and provide reasonable accommodations, including translated materials where feasible. Training Period
- Duration: Approximately 4 weeks (mandatory)
- Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (100% attendance required)
- Training Pay: $18–$20 per hour during the initial training period, with an increase to $21–$23 per hour upon successful completion of training. Scheduling
- Shifts may occur any day of the week, including one weekend day (Saturday).
- Full-Time: 30 to 40 hours per week.
What You’ll Do
- Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
- Resolve customer inquiries with accuracy, empathy, and efficiency
- Navigate multiple systems and tools to document interactions in real time
- Follow client protocols and maintain strict data privacy and compliance standards
- Contribute to a positive, accountable, and team-oriented remote environment What You Bring
- Minimum 2 years of call center customer service experience
- Strong communication and active listening skills
- Ability to work independently in a fully remote setting
- High attention to detail and comfort with technology Technical & Equipment Requirements This is a "Bring Your Own Device" (BYOD) position. Employees are responsible for providing their own equipment. The company does not deduct from wages for equipment use; the remote stipend is provided as general reimbursement support. You must provide the following:
- PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
- USB Headset: Required for call clarity and noise cancellation.
- Webcam: Required for 100% on-camera training and team meetings.
- Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload). How We Support You Compensation: $21.00 – $23.00 per hour (The listed pay range reflects the company’s good faith estimate of compensation at the time of posting, based on factors such as experience, skills, and qualifications. )