Customer Success Manager

Remote•Remote

Full-timeRemoteUSD 120,000 - 140,000remotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

Job Description: We are seeking a proactive and technically savvy Customer Success Manager (CSM) to lead post-sales engagement for clients utilizing our robotic inspection services and AI-based camera monitoring solutions. This role is pivotal in ensuring customer satisfaction, driving adoption, and maximizing the value clients derive from our advanced automation technologies. Key Responsibilities

Client Onboarding & Enablement -
Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments
Translate technical capabilities into operational value for diverse customer environments
Relationship Management -
Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships
Conduct regular check-ins, performance reviews, and strategic planning sessions with clients
Customer Advocacy & Retention -
Monitor customer health metrics and proactively address risks to satisfaction or renewal
Champion customer feedback internally to inform product development and service enhancements
Operational Coordination -
Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance
Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments
Training & Education -
Develop and deliver tailored training materials to empower customer teams
Stay current on product updates and industry trends to advise clients effectively Qualifications
8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services
Strong understanding of industrial inspection workflows and remote monitoring technologies
Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

10/3/2026, 2:10:28 AM

Last seen

10/3/2026, 2:10:28 AM