Cloud Operational Engineer Level 3

Description: Seeking a Cloud Operational Engineer (L3) as the senior technical authority in Cloud Operations. Hands-on role with authority to resolve issues end-to-end in Entra ID, Azure, Intune, and clients' SaaS estate. Focus on complex incidents, identity and access operations, platform troubleshooting, and root cause analysis. Responsible for creating runbooks and standards for the team. Requirements: 6 to 10+ years in cloud, identity, or workplace engineering, with experience at L3 or as a subject matter expert. Proven experience as a final escalation point in a production environment. Expert-level Microsoft 365 administration and deep Entra ID expertise. Strong Azure operational capability and expert Microsoft Intune management. Hands-on ServiceNow experience and familiarity with ITIL-aligned service management. Prior experience in a managed service provider or multi-tenant environment. Benefits: Free lunch, fruits, snacks, and drinks. Onsite gym with a professional instructor. Weekly fitness activities and annual fitness challenges with prizes. Free upskilling academy for performance improvement. State-of-the-art facilities and amenities including sleeping quarters and game area.