Danaher
Sr. Director, Head of Global Strategic Accounts APAC
About this role
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Global Strategic Account Cluster Leader leads a team of Global Strategic Account Directors to provide customers in APAC with strategic integrated solutions across Cytiva’s entire product and services portfolio. This role will network with executive decision-makers at the global account level, driving business development and positive customer relationships. The Cluster Leader will provide guidance to the Global Strategic Director team in APAC to develop and execute a global account management plan, negotiate contracts, grow market share and strategic growth funnel opportunities. In addition, the Global Strategic Account Cluster Leader will add value by interpreting internal and external business challenges and recommending best practices to improve products, processes or services. The role will also set up and lead a various internal cross-functional teams or projects when needed. What you will do:
- Develop and lead strategy, partnerships and teams supporting Cytiva's largest global accounts based in APAC
- Create and lead executive interactions, collaborations, and negotiations. Develop lasting and impactful relationships at C-suite level that position Cytiva (and Danaher) as a strategic partner.
- Increase access for Cytiva (and Danaher) to accelerate sales, platform adoption and innovation.
- Lead the onboarding of new Global Strategic Accounts in APAC.
- Define the goals for customer satisfaction and work with the regional counterparts to drive overall customer experience. Engage with the entire Cytiva Executive Committee for alignment and support.
- Coordinate company-wide resources to provide comprehensive solutions, based on the entire product and services portfolio across Cytiva.
- Provide executive cross-functional leadership in a complex matrix structure by
- Coordinating global resources and collaborating with commercial teams interacting with customers
- Organizing and facilitating the involvement of other cross-functional teams (i.e., Quality, Supply Chain, Operations and other functions) as necessary to manage a successful account relationship
- Negotiate with knowledge and capacity in dealing with highly complex relationships with clients, which could be at the same time customers, partners, competitors or suppliers within a multi-cultural context.
- Provide direction, coaching and leadership on product or services implementation strategy to field-based regional sales, account management, regional management, and technical teams to drive global account strategic plan. Who you are: