Senior Systems Engineer (L3 - Network-Focused)

Description: Senior Systems Engineer (L3) responsible for resolving complex technical issues in a broad MSP environment. Acts as the primary escalation point for challenging service issues, focusing on networking, firewalls, and infrastructure. Requirements: Senior-level MSP support experience with the ability to resolve complex tickets independently. Proven experience as an L3 or senior escalation engineer in a managed services environment. Strong hands-on experience with core MSP platforms (Microsoft 365, Azure, Active Directory, etc.) and networking. Excellent documentation and communication skills for technical and non-technical audiences. Benefits: Opportunity to stabilize and strengthen the technical core of the service organization. Immediate impact on ticket resolution speed and escalation volume, contributing to service efficiency.