Hunt St
Commercial Operations & Customer Success Coordinator (027 -976)
About this role
Looking for Philippines-based candidates Job Role: Commercial Operations & Customer Success Coordinator Compensation range: $2,000 - $2,500 AUD / Monthly Engagement type:Independent Contractor Agreement Work Schedule: This role is designed to support the North American commercial business, so the candidate must be able to work meaningful overlap with U.S. Mountain Time. The role is currently structured as min. 32 hours per week. Our preferred core schedule is: Monday to Thursday 6:00 AM to 12:00 noon Mountain Time / 8:00 PM to 2:00 AM Manila time during Utah summer / MDT | 9:00 PM to 3:00 AM Manila time during Utah winter / MST Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: Born from a passion for adventure and a relentless pursuit of comfort, we create premium performance apparel designed to help people get more out of every outdoor experience. By combining natural fibers with technical innovation, our products deliver exceptional softness, breathability, moisture management, and temperature regulation in all conditions. Whether exploring alpine environments, tackling rugged trails, or embracing everyday adventures, our focus is simple: designing high-performance gear that feels better, lasts longer, and allows you to move with confidence wherever your journey takes you. Role Overview: The purpose of this role is to create a smarter North American commercial execution layer. The person will support the Senior Vice President North America by improving how commercial information, agent requests, B2B customer needs, trade marketing projects, digital partner actions, CRM data, AI-enabled workflows, and customer-success opportunities are organized and executed. This role is not a traditional admin assistant or virtual assistant. It requires someone with commercial curiosity, systems thinking, initiative, confidence with customers, and a strong interest in using AI and automation to improve workflows. The right candidate will not only react to tasks. They will proactively identify gaps, suggest improvements, organize projects, follow up with agents and retailers, and help turn commercial activity into structured action. Key Responsibilities:
- Strategic Context & Objective
- Our North American business is shifting from pure account acquisition to operational excellence and deep-rooted commercial maturity. This role is the linchpin of that transition. Your objective is to convert scattered commercial activity into structured, repeatable action. By driving better systems, relentless follow-up, stronger dealer support, improved agent productivity, and proactive customer management, you will directly impact sales performance and the overall B2B customer experience.
- Core Responsibilities
- Front-Line Dealer & Agent Support
- Serve as the primary internal contact for independent sales agents, selected B2B retailers, and digital partners.
- Proactively manage seasonal dealer outreach and support to ensure seamless product ordering and execution cycles.
- Own customer-service issues that directly impact commercial relationships, driving them to swift resolution.
- Act as the cross-functional coordinator bridging the gaps between Sales, Marketing, Operations, and Digital teams.
- CRM Ownership & Systems Management
- Maintain total ownership of Monday CRM and related commercial systems, ensuring flawless data hygiene.
- Manage account records, agent requests, seasonal task tracking, retailer follow-ups, and project boards.
- Oversee digital partner tasks, asset delivery workflows, and dashboard inputs.
- Track B2B issues systematically to ensure no balls are dropped and patterns are flagged for operational improvement. 3. AI Adoption & Workflow Automation