Senior Product Operations Manager

About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do The Senior Product Operations Manager will be the analytical and operational engine behind how product outcomes are defined, measured, and understood across Tekmetric. This person will work closely with product leadership to build the company’s metrics program from the ground up, contributing to its design, owning execution, and bringing the statistical foundation that makes it credible. If you’ve worked inside a well-run analytics or metrics program and have been waiting for the chance to help build one, this is that seat. Responsibilities: Metrics Program Design & Outcome Modeling Partner with product leadership to design and evolve Tekmetric’s product metrics program, contributing to what we measure, why it matters, and how metrics connect to the outcomes the business is trying to drive. Build and maintain a multi-variable outcome model that captures the relationships between product inputs and business results across retention, revenue, customer health, and engagement. Apply statistical methods, including regression, correlation analysis, and predictive modeling, to validate metric definitions and ensure the model reflects how the business actually works, not just what’s easy to measure. Contribute to the frameworks, taxonomies, and standards that make metrics consistent, trustworthy, and actionable across product and leadership. Insights & Analytics Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities. Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs, not just findings, but clear recommendations with a point of view on what to do next and why it matters. Translate data into compelling narratives for executive reviews, board decks, and product planning cycles. Manage your own backlog of analytical work, identifying what needs attention, setting priorities, and closing the loop with stakeholders on what was learned and what it means. Enablement & Data Democratization Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights. Train stakeholders on how to interpret and leverage product data to make better decisions. Standardize reporting practices across product teams, ensuring consistency and clarity. Data Infrastructure & Collaboration Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product. Ensure data accuracy, completeness, and consistency to support strategic product decisions. Build and maintain core product metrics, dashboards, and self-service data models within the existing analytics stack (Looker, Pendo, Mixpanel, Redshift). What You’ll Bring 5-8+ years in Product Operations, Product Analytics, Business Intelligence, or related roles. Genuine foundation in statistical methods, including regression, correlation, and predictive modeling. This is the one area where we’re not looking for someone who will learn on the job; you need to bring it. Exposure to analytics or metrics program work. You’ve seen what a well-built program looks like and you’re ready to help build one, not just operate within one that already exists. Track record of translating complex data into actionable recommendations that influenced product and business decisions. Experience working in SaaS or platform products is strongly preferred. Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred). Fluency with AI tools as a core part of how you work. You use AI to synthesize, analyze, and scale your output, and you think about how to structure data and workflows to take advantage of it. A communicator who can answer “so what?” without being asked. You know how to find the right stakeholders, manage your own slate of work, and make sure the right people understand what the data is saying and why it matters. Highly organized, process-oriented, and capable of driving cross-functional alignment. Strategic thinker who can zoom out to see the big picture while also diving into the details. Why You’ll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you’re well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. 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