InfluxData
Commercial Account Manager
About this role
InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit . We are looking for a results driven Account Manager to join our Commercial team! In this role, you will manage a portfolio of around 30-40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend. At this time, we're prioritizing folks who live in the UK. What you'll be doing
- Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
- Lead the renewal process for each account, ensuring customers needs are met, checkins are scheduled and commercial terms align with customer needs and expectations.
- Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.
- Build and maintain strong relationships with key stakeholders within each account.
- Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.
- Monitor account health and proactively address potential risks to retention and growth. What we're looking for
- 1-3 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.
- Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
- Strong communication, negotiation, and relationship building skills.
- Self motivated with the ability to work independently and as part of a team. It’s a plus if you have
- Experience selling open source/SaaS
- Experience in NoSQL data technologies or other modern data platforms
- Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)