Operations Analyst II

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! WHAT YOU’LL DO The primary objective of the Analyst II – Operations Delivery position is to contribute to a team that strives to produce positive customer experiences through their ongoing service and support for a broad range of clients across multiple specialized functional areas. The Analyst will support the team by performing client tasks and auditing responsibilities in the areas of Payroll, Carrier Files, Demographic Files, and audits. The Analyst II – Operations Delivery role will have accountability for an area within Payroll, Carrier Files, Demographic Files, and audits. The Analyst will be responsible for executing tasks and auditing files to ensure accuracy and compliance with company policies and regulations. In this role, attention to detail and a commitment to precision are essential. The incumbent will work closely with the Senior Operations Associate (SOA) and Operations Manager (OM) to address any discrepancies and ensure timely resolution. This role is remote and can be filled anywhere in the U.S. However, no matter the candidate’s geography, bswift operates with Central time zone expectations for availability and expects the same of all teammates. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions): Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Payroll Specific responsibilities include the following: Conduct thorough audits of payroll files to identify discrepancies and errors. Verify the accuracy of data related to employee compensation, benefits, and deductions. Collaborate with the SOA and OM to investigate and resolve discrepancies in payroll records. Maintain accurate and up-to-date documentation of audit findings and resolutions. Identify opportunities for process improvement to enhance payroll accuracy and efficiency. Provide support during internal and external audits, including the preparation of documentation and reports. Stay informed about best practices. Demographic Specific responsibilities include the following: Audit inbound demographic files to verify accuracy, completeness, and consistency. Identify discrepancies or anomalies in demographic data and take appropriate corrective actions. Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity. Review demographic data mappers to ensure that data mappings are logical and generating accurate results. Develop and implement quality control measures to improve data accuracy and efficiency. Communicate findings and recommendations to relevant stakeholders in a clear and concise manner. Document audit procedures, findings, and resolutions for future reference. Stay informed about best practices. Carrier Files (VI) Specific responsibilities include the following: Audit outbound carrier files (vendor files) to verify accuracy, completeness, and consistency. Identify discrepancies or anomalies in carrier data and take appropriate corrective actions. Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity. Review carrier data mappers to ensure that data mappings are logical and generating accurate results. Develop and implement quality control measures to improve data accuracy and efficiency. Communicate findings and recommendations to relevant stakeholders in a clear and concise manner. Document audit procedures, findings, and resolutions for future reference. Stay updated on industry trends and best practices related to carrier data management. Audits Specific responsibilities include the following: Conduct audits of the bswift system to verify accuracy of benefit enrollments, cost/coverage data, and other miscellaneous data elements. Identify discrepancies or anomalies in bswift data and take appropriate corrective actions. Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity. Develop and implement quality control measures to improve data accuracy and efficiency within the bswift system. Communicate audit findings and recommendations to relevant stakeholders in a clear and concise manner. Document audit procedures, findings, and resolutions for future reference. Stay updated on industry trends and best practices related to benefits administration systems. Overall responsibilities include the following: Manage deliverables independently and contribute to the health of overall book of clients by delivering outstanding service Identify and offer suggestions to improve operations practices Build a relationship with internal customers via ongoing governance and personal discussions with full portfolio of clients and peers Communicate risks and status of deliverables proactively Back up Analysts II during absences Execute advanced tasks/audits Assist Manager to close escalations fully Participate in implementation projects as needed Adhere to processes and adapt to new procedures as they evolve WHAT YOU NEED TO SUCCEED (Required Education and Experience): 1+ years of work experience, which can include summer jobs, internships Proficiency with Excel and other Microsoft Office products Ability to assist and equip others to efficiently solve complex problems Strong customer service orientation Excellent verbal and written communication skills Adaptability to a rapidly changing priority list Willingness to overtime on occasion, with prior approval B.A. or B.S. required, or equivalent relevant work experience OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote first, Office friendly environment! No time to commute? No problem! Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development : Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact : At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $29/hour, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!