Technical Customer Support Engineer

Remote•Remote

Full-timeRemoteUSD 80,000 - 150,000remotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

What are we looking for? We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide architecture guidance, and unblock high-value users fast. You should be:

Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly.
Customer-oriented: clear communicator who can translate complexity into next steps.
Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution.
Product-minded: you turn recurring issues into fixes, docs, and automation. What will you lead?
Own escalations: take the most technical support tickets and unblock users quickly
Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds
Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns
Incident handling: diagnose platform issues vs user issues, coordinate internally, communicate status clearly
Knowledge base: write high-signal docs, runbooks, and troubleshooting guides
Automation: build tooling to detect common failures, generate better diagnostics, and reduce repeat tickets
Feedback loop: surface product gaps, propose improvements, and help implement fixes where needed What skills do we expect you to have?
Strong TypeScript and modern web fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems thinking: architecture (scalability, reliability, performance, security basics)
Excellent written communication: concise explanations, clear action plans, good incident updates

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/29/2026, 2:10:27 PM

Last seen

9/29/2026, 2:10:27 PM