Lessen
Trade Specialist
About this role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.This role will require weekend and/or evening availability.This is a remote position that must live in the United States, and solid HVAC knowledge is required.
What You'll Do
- Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
- Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
- Develop and coordinate client and internal initiatives and special projects
- Serve as a technical and subject matter expert resource for the department and leadership
- Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
- Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
- Provide support to Trade Representative as required
- Foster a positive work environment and collaborate effectively with all stakeholders
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Maintain CPD and awareness of trade / industry developments
- Seek opportunities for continuous process improvement You Should Have: Professional Skills
- Customer Service Skills
- Proficient
- Verbal Communication Skills
- Proficient
- Written Communication Skills
- Proficient
- Teamwork Skills
- Proficient