Healthcare Customer Service Representative

Remote•Remote

Full-timeRemoteUSD 14 - 15remotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WYQualifications

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
A background check applicable with state and federal laws will be required Responsibilities
Manage large amounts of inbound calls in a timely manner
Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
Submit the form to show documentation of the call.
Multitask using several screens and programs during patient/customer interactions - .One must be able to type and talk at the same time in order to document the call.
Access company and client resources provided to accurately handle the call
Skillfully change from one task to another without loss of efficiency or composure
Must be able to be empathetic to the patient and their needs.
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested Pay & Benefits
Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/28/2026, 2:10:27 PM

Last seen

9/28/2026, 2:10:27 PM