Technical Operations Manager, Commercial

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA The Job As a Technical Operations Manager, you’ll play a vital role in ensuring optimal performance for a distributed portfolio of solar PV and energy storage assets. You’ll be the primary technical point of contact for assigned clients, working closely with Portfolio Managers and the broader Commercial Operations Team. We’re looking for commercial technicians and installers who also love working with clients and partners. From asset onboarding to performance management and reporting, you’ll directly contribute to delivering exceptional client experiences while supporting operational excellence and innovation in clean energy. What You’ll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Technical Expertise and Client Engagement (60%) Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders Operational Support and Field Coordination (20%) Investigate issues using site monitoring platforms, and initiate activities to improve asset performance. Create, manage, and oversee tickets for planned and unplanned service activities. Coordinate and manage service activities with field service partners. Support onsite service technicians during service work and check-out calls. Collaborate with external engineering firms for retrofits, repowering, and redesigns. Battery Storage and Continuous Improvement (20%) Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program Participate in initiatives supporting sales and product development. Who You Are You thrive at managing multiple priorities and making independent decisions. You exercise sound judgment and escalate issues appropriately. You are highly organized, process-driven, and detail-oriented. You embrace learning new skills and adapting to evolving business needs. You excel in high-pressure situations and can de-escalate tensions effectively. You communicate clearly and professionally in both written and verbal forms. Experience You’ll Need Typically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar Hands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination. Familiarity with energy storage technologies Experience with solar monitoring DAS platforms and interpreting system design drawings. Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc) Experienced with CRM systems Experience That’s a Plus Deep technical knowledge of commercial battery energy storage systems NABCEP certification(s) Experience in Salesforce Work-Life and Culture Grow With Us We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples Internal candidates: Check out our advice on Internal Transfer: Job Application Process Here are the roles in this career track: Senior Technical Operations Manager Manager, Technical Operations Sr. Manager, Technical Operations We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. $72,000 - $108,000 a year Our Philosophy on Pay: The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn’t stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes. Committed to Parity: We eliminate the “negotiation tax” by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board. Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents. Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success, up to 20% bonus. Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together. Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences. #LI-REMOTE Privacy California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/ Diversity and Inclusion We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law. We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.