Sage X3 Support Analyst

Description Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives. This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes. The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users. This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary. This is primarily a remote position , with occasional in-office visits that may be required based on business or project needs. Responsibilities and Duties: Troubleshoot and resolve Sage X3 ERP issues reported by users Communicate effectively with end users regarding issue status, resolutions, and system changes Proactively identify opportunities for system improvements and process efficiencies Escalate complex issues to third-party vendors and support partners as needed and track them through resolution Test system enhancements, patches, and configuration changes Maintain system documentation and support procedures Assist with user training and knowledge sharing Enforce system security standards and best practices Adapt to evolving business processes and technology requirements Participate in special projects, upgrades, and ERP-related initiatives Requirements Experience with Sage X3 ERP Strong software testing, troubleshooting, and problem-solving skills Ability to manage time effectively and meet deadlines Own and manage the full incident lifecycle from intake through resolution Provide solutions to end user issues related to Sage X3 Deliver exceptional customer service and user support Strong verbal and written communication skills Responsive and proactive in addressing user requests and system issues Willingness to learn new processes, technologies, and adapt to changing business requirements Ability to work collaboratively with internal teams and external vendors Escalate issues to third-party providers and partners, when necessary, while maintaining ownership of resolution Troubleshoot ERP system issues and identify root causes to prevent recurring problems Work effectively within a team environment to resolve complex support cases Understands life cycle of purchasing and sales Knowledge of Windows Server administration Basic SQL knowledge and troubleshooting experience Experience supporting ERP implementations, upgrades, or integrations Strong customer service and relationship management skills Work Hours: This position is fully remote but working hours of Monday-Friday 8 am to 5 pm Central Standard Time are required with night or weekend hours as needed to support strategic initiatives. This position may occasionally require in-office visits, but the majority of the role will be remote.