Customer Success Manager - Southwest Europe

Description Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position. At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Manager for our Golf Driving Range & Commercial Indoor customers in Southwest Europe. Are you our new Customer Success Manager for Trackman Golf? You will work closely with the global product owner for Range, Indoor Golf, sales representatives, marketing team, and customers. Your main responsibilities will be to (1) assist our commercial customers in planning and execution of successfully launch & operations (2) ensure that all on site staff are fully educated on the use of the software, and Administrative Tools. (3) Build our community of operators through regular events and workshops Requirements What will you be doing? Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product Activities should include but not be limited to: Conduct regular meetings and updates to share latest information and with owners and staff at each venue On-going email/phone communication to customers with software updates and other key information Train customers after the venue has been installed on all aspects of the Trackman product Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement. Help customers with Marketing Material and initiatives both at the time of launch and on an on-going basis Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators Collate success stories and feedback from venues to support future sales Lead the referral program for operators to recommend future venues What are we looking for? Fluent in French and English