Senior Account Manager

PointCentral is the leading smart property technology platform for residential rental communities — powering access, security, and automation across multifamily, single-family, build-to-rent, and short-term rental properties nationwide. We’re a subsidiary of Alarm.com, which gives us the stability and infrastructure of a public company with the speed and ambition of a product-led startup. We’rehiringaSeniorAccountManager to accelerate revenue growth across PointCentral’s account portfolio. This role will own expansion within assigned accounts and is expected to spend significant time with customers and Service Providers to strengthen relationships, identify growth opportunities, improve selling execution, and drive consistent revenue outcomes. The Senior Account Manager also coordinates structured support for revenue-impacting customer and partner issues through prioritization, routing, escalation, and follow-through, while ensuring customers andServiceProvidersarealigned,enabled,andpositionedforsuccess.ThisrolepartnerscloselywithAccountExecutivesonstrategicopportunitieswhereadditionalsupportisrequiredandservesasakeyresourceindrivinglong-termaccountgrowthandretention. Key Responsibilities Own partner-driven new-logo growth and all expansion within assigned partner-managed accounts, with clear accountability for pipeline creation, qualification, progression, and revenue outcomes. Build and execute joint growth plans with Service Providers that activate more producing partners, identify portfolio expansion opportunities, and create a more diversified contribution model across the partner base. Identify, recruit, onboard, and enable new Service Providers aligned to PointCentral’s target markets, establishing clear success criteria to ensure newly added partners become active and productive contributors. Lead structured business reviews, account planning, and partner performance discussions using internal data, partner insights, and tiered productivity measures to create intentional growth plans. Accelerate partner-led opportunities through common stall points — including technical validation, pricing alignment, solution positioning, and value articulation — while coordinating internal resources to maintain deal momentum and improve close rates. Partner with Account Executives on enterprise opportunities and strategic expansions where direct-selling support is required, while maintaining clear ownership of assigned partner-driven growth opportunities. Serve as a senior point of contact for revenue-impacting partner issues by triaging, routing, escalating, and driving cross-functional follow-through across onboarding, support, product, pricing, and execution needs. Maintain accurate Salesforce records for opportunities, partner activity, account plans, key contacts, timelines, and next steps, and provide consistent updates on pipeline, expansion, and partner productivity. Capture and route structured partner feedback on competitive positioning, objections, product gaps, implementation friction, and support needs to improve the broader partner experience. Other duties as assigned. Requirements 5+ years of experience in channel sales, partner development, account growth, or enterprise sales within a partner-led model. Bachelor’s degree required. Willingness to travel up to 50% for partner meetings, joint selling, business reviews, onboarding, and industry events within the assigned territory. Experience working in or selling into the MDU, property management, proptech, or related real estate technology space preferred. Demonstrated ability to influence outcomes without direct authority across partners and internal teams. Strong communication skills and comfort engaging with Service Provider leadership, ownership group stakeholders, and customer decision-makers. Strong analytical capability to interpret performance data, identify growth opportunities, and manage partner productivity. Proficiency with Salesforce and common sales productivity tools. Ability to balance revenue growth ownership with structured partner support coordination in a fast-paced environment. Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR POINTCENTRAL? Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team! Gain well rounded experience: PointCentral offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting. Community and Camaraderie: One of our core values is to ‘Keep It Fun,’ which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work. COMPANY INFO Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com’s technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com’s common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people. For more information, please visit www.alarm.com. COMPANY BENEFITS Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment. Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].