Member Access Processing
Product Training Specialist
About this role
Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact. ## Overview We’re seeking a talented and experienced Product Training Specialist to join our growing team The Product Training Specialist is responsible for delivering high-quality client and internal training that combines deep MAP product expertise, strong understanding of credit union core processing environments, and clear, engaging storytelling. This role ensures credit unions can confidently adopt and optimize MAP products including MAP Defense, MAP Data, card processing tools, and supporting DPS platforms by creating and facilitating training experiences that are accurate, relevant, and easy to follow. This position serves as a cross-functional partner to Client Services, Fraud Services, Implementations, and Product, ensuring training supports operational excellence and client satisfaction. ## Role and Responsibilities Product & Systems Expertise
- Maintain expert-level knowledge of MAP’s product suite, including MAP Defense, MAP Data, card programs, Visa DPS systems, and related tools.
- Understand how MAP products integrate with Credit Union Core Systems (Symitar, Fiserv, Keystone, etc.) and translate that into practical training guidance.
- Conduct documentation research across Visa, Visa DPS, and MAP systems as needed. Training Delivery & Facilitation
- Deliver training to established clients on core processing topics, MAP Defense, and MAP Data capabilities.
- Conduct new client onboarding sessions, including scoping, pre-training, and follow-up training.
- Facilitate MAP employee new-hire onboarding as needed, focusing on product, systems, and operational workflows.
- Present training content using strong storytelling techniques that clarify concepts and connect systems, use cases, and workflows. Curriculum & Content Development
- Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content.
- Customize training materials to match client processing environments and core-system nuances.
- Create training decks, exercises, and practical scenarios that reinforce product value. Cross-Functional Collaboration
- Collaborate with internal teams—including Client Services, Implementations, Fraud Services, and Product—to understand training needs and surface system issues.
- Track and report client setup issues uncovered during training.