stripe
Partner Solutions Engineer, Operational Excellence
About this role
Please note - for candidates living within 35 miles of a Stripe office (San Francisco, Seattle, New York, Chicago or Georgia) we operate a hybrid work policy where 50% office attendance per month is expected. For candidates more than 35 miles from an office, fully remote work can be approved.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Global Partner Engineering and Operations (PE&O) team is a critical component of Stripe’s broader Global Partnerships organization and a cornerstone of our success. We are responsible for managing the technical and operational aspects of new and existing strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we serve as a vital link that fosters seamless collaboration, which is essential for Stripe’s rapid growth trajectory.
The PE&O team comprises a hybrid mix of business and technical professionals focused on operational execution with financial ecosystem partners. We ensure smooth technical onboarding and implementation with partners while managing recurring KTLO (Keep-The-Lights-On) operations and monitoring stringent quality and performance targets. Our team drives global, partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.
As domain experts aligned with specific Stripe products (such as Stripe Payments, Stripe Tax, and Stripe Billing), Partner Engineers play a key role in scoping new partner opportunities and recruiting new partners to adopt the latest Stripe platforms. Our dynamic and versatile team takes on a variety of responsibilities daily, including driving alignment and coordination among cross-functional teams and partners, analyzing insights and trends from our data to inform decision-making, and developing innovative tools and processes to scale our impact. The partnerships we cultivate are instrumental—they significantly influence Stripe’s ecosystem, and the products born from these collaborations touch millions of users worldwide.
What you’ll do
As an Operational Excellence Partner Engineer within the Global Partner Engineering and Operations (PE&O) team, you will be a key driver in optimizing the efficiency, reliability, and scalability of our technical partnerships and programs. This role is focused on identifying operational bottlenecks and areas for improvement across our partner lifecycle and internal workflows. You will achieve this by leveraging data and analytics to gain deep visibility into operational performance, health, and trends. Furthermore, you will be responsible for designing and building the essential tooling and automation solutions needed to streamline processes, reduce manual effort, and proactively address operational challenges. Your contributions will directly enhance the PE&O team's ability to operate effectively at scale, ensuring a seamless experience for our partners and accelerating Stripe's mission to increase the GDP of the internet through robust and efficient technical operations.
Responsibilities
- Data Analysis for Operational Insights:
- Leverage data analysis to monitor the health and performance of partner integrations and operational workflows, identifying trends, anomalies, and areas for improvement.
- Translate data-driven insights into concrete operational recommendations and requirements.
- Perform root cause analysis on operational issues using data, providing clear explanations and data-backed solutions.
- Operational Tooling & Automation Development:
- Design, build, and maintain tools and automation scripts to streamline manual operational processes within the Partner Engineering and Operations team.
- Develop solutions that enhance efficiency, reduce manual effort, improve data accuracy, and increase the scalability of our partner operations.
- Identify opportunities to automate repetitive tasks across data collection, processing, and operational workflows.
- Data Infrastructure & Reporting:
- Design, build, and maintain robust and scalable data pipelines (ETL/ELT) to integrate data from various operational and technical sources.
- Develop and optimize data models to support both analytical needs and operational monitoring.
- Create and maintain dashboards and reports that provide real-time visibility into key operational metrics and system health.
- Operational Excellence & Process Improvement:
- Work closely with the Partner Engineering and Operations team to understand their workflows, challenges, and tooling needs.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related technical field.6+ years of experience in a role focused on data analysis, business intelligence, data engineering, or operational support with a strong technical component, preferably supporting technical or business operations teams.
- Strong proficiency in SQL for data extraction, manipulation, and analysis from complex datasets.
- Proven ability to develop tools or automate processes using scripting or programming languages (e.g., Python, Go, Ruby).
- Experience working with data warehouses (e.g., Snowflake, Redshift, BigQuery) and understanding of data modeling concepts.
- Experience with data visualization tools (e.g., Tableau, Looker, Power BI, or similar) to create insightful dashboards and operational reports.
- Experience in identifying and troubleshooting technical or operational issues using data and technical investigation.
- Excellent problem-solving skills and the ability to translate operational challenges into technical solutions and data requirements.
- Strong communication skills with the ability to explain technical concepts and data insights to both technical and non-technical stakeholders.
- Proven ability to work collaboratively with cross-functional teams and manage multiple priorities in a dynamic environment.
Preferred qualifications
- Experience supporting a Partner Engineering, Technical Operations, or similar function.Experience with cloud-based data and automation services (e.g., AWS Glue, EMR, S3; Google Cloud Dataflow, BigQuery, Cloud Functions; Azure Data Factory, Azure Functions).
- Experience with workflow orchestration tools (e.g., Airflow, dbt).
- Familiarity with API integrations and building small-to-medium sized applications or services.
- Experience with monitoring and alerting systems.
- Familiarity with data governance principles and practices.Knowledge of the payments industry or financial technology.
- Experience with statistical analysis.Background in systems thinking and optimizing technical workflows.