The Key Support Services
AI Operations Lead
About this role
Description: Lead the operational hub for enterprise AI platforms, focusing on governance and operational agility. Oversee AI gateway administration, workflow automation, and Model Context Protocol (MCP) integrations. Requirements: Proven experience in technology operations, platform administration, or service management. Hands-on experience with AI platforms (e.g., LiteLLM) and SaaS automation tools (e.g., n8n). Understanding of REST APIs, webhooks, JSON, RBAC, and secret management. Familiarity with cloud AI providers and core GenAI concepts. Strong incident management and operational control experience. Excellent communication skills to bridge technical and business needs. Benefits: Opportunity to shape AI operations and drive process automation projects. Good work-life balance with training and support for career progression. Generous holiday allowance, flexible hours, enhanced maternity pay, and regular social events.