Learning & Development Specialist

Hey, mabuhay! 👋 Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point. With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day. Now, we’re looking for a L&D Specialist. As a L&D Specialist, you are responsible to design and deliver biker training programs, manage trainers, create learning content, and track training effectiveness and performance. Responsibilities: Drive Full-Lifecycle Education: Design and execute targeted learning interventions tailored to each phase of the biker journey, from day-one onboarding to long-term loyalty and retention programs. Develop Scalable Playbooks: Codify operational best practices into standardized training playbooks that elevate service quality in key zones and support aggressive city rollouts. Produce High-Impact Content: Leverage modern authoring tools (Canva, video editing suites) and generative AI to rapidly produce, iterate, and localize engaging, road-ready multimedia materials. Manage Distributed Training Operations: Coordinate, schedule, and audit the pool of site trainers across onboarding hubs to ensure strict adherence to quality standards and standardized delivery. Lead Dynamic Facilitation: Deliver high-energy training and continuous upskilling sessions directly to biker-partners and internal site trainers. Execute Training Needs Analysis (TNA): Assess on-the-ground performance metrics and operational feedback to identify knowledge gaps and deploy agile, targeted learning solutions. Ensure Cross-Functional Alignment: Partner seamlessly with Operations, Safety, Product, and Compliance teams to synchronize all learning modules with evolving platform updates and regulatory standards. Optimize Program ROI: Track post-training retention, performance, and key learning metrics to continuously refine curricula and maximize the operational impact of L&D initiatives. What you’ll need: L&D Expertise: Strong foundation in adult learning principles, instructional design, and building accessible curricula tailored for operational or blue-collar audiences. Content & AI Proficiency: Hands-on experience with design/video authoring tools and AI productivity tools to streamline content generation and localization. Facilitation & Coaching: Command of the room with excellent presentation skills, capable of facilitating both intimate workshops and large-scale training sessions. Project & Stakeholder Management: Proven ability to manage concurrent operational deadlines, coordinate multi-site teams, and collaborate effectively with cross-functional leaders. Agility & Drive: A strong bias for action with the ability to thrive in a fast-paced, high-growth operational environment. At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive. ⚡ Let’s get this show on the road!🚦 Bachelor’s degree in Education, Human Resources, Psychology, Communications, Multimedia Arts, or a related field. (Relevant L&D certifications are a strong advantage). At least 2 years of experience in Learning & Development, training facilitation, or instructional design - ideally within logistics, ride-hailing, or similar fast-paced industries. Instructional design and adult learning principles Training facilitation and presentation skills Content authoring and graphic/video creation tools (e.g., Canva, video editing software) Use of AI tools for content creation and material development Basic training coordination and scheduling Google Workspace proficiency Driver’s License L&D-related certification (e.g., instructional design, training and facilitation, or learning technologies) is an advantage but not required. Willing to travel to different onboarding sites as needed Strong attention to detail and creative eye for content quality Ability to work with minimal supervision and manage multiple priorities Work your way – Enjoy flexibility and the freedom to thrive in your role. Work-life balance – Build a career without sacrificing your personal life. Free perks – Fuel up with free meals and stay active with gym access. Grow fast – Unlock career advancement and promotion opportunities. Get rewarded – Earn a competitive salary with opportunities for pay increases. Start-up energy – Be part of a fast-moving, innovative team where your ideas matter. Global vibes – Collaborate with a diverse, multicultural team in an agile workplace. Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.