Customer Success Specialist (Mekari Talenta)

Remote•Remote

Full-timeRemoteremotejobsorg

Customer Supportremotejobs.orgbenefits

About this role

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (MekariTalenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia. To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology. Job Responsibilities:

Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
Work with your accounts proactively to drive product adoption as well as act as the voice of clients.
Proactively spot and correct any issues that could affect customer satisfaction, retention, or HR operational success.
Facilitate periodic reviews with customers, determining new requirements and driving success through engaging, consultative discussions on HR workflows.
Continually gather feedback from our clients, then work directly with our product team to provide input on the Talenta product roadmap.
Monitor & handle product renewal and retention, including expansion to upsell modules to achieve company OKRs. Requirements:
1+ years of relevant experience; HR, Payroll, or HRIS background is highly preferable (having prior HR operational knowledge is a strong plus).
Prior experience in managing corporate accounts or handling client-facing consultations.
You're driven: No one needs to push you to excel; it's just who you are.
Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
You want to help and serve our customers: They win, so you win. Qualifications:
Prior experience in Customer Success, HR Operations, HR Consulting, or an equivalent history of increasing customer satisfaction and adoption.
Strong domain understanding of HR functions (e.g., payroll processing, attendance, tax, benefits, and employee administration).

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/25/2026, 2:10:26 PM

Last seen

9/25/2026, 2:10:26 PM