ServiceNow
Sr Staff Software Engineer
About this role
Description: Design, build, and operate production-grade agentic AI systems across ServiceNow's platform. Focus on system designs, agentic architecture, enterprise-grounded reasoning, trust and safety, retrieval and grounding, model integration, and engineering leadership. Requirements: 12-15 years of software engineering experience with strong fundamentals in data structures, algorithms, and distributed systems. Hands-on experience in designing and operating agentic systems in production. Proficiency in automation, continuous integration, and build/release management. Full stack development knowledge, especially in JavaScript, TypeScript, and Python. Experience with frontier AI SDKs (Anthropic, Google, OpenAI) and RAG/retrieval patterns. Proven track record of technical leadership and mentoring engineers. Benefits: Flexible work personas (remote, in-office, or hybrid). Equal opportunity employer with a commitment to inclusivity and accessibility.