Director, Order to Cash

It’s a new day with a new opportunity at 8am! About the role We are seeking a strategic and operationally minded Director, Order to Cash to join our Accounting team. Reporting to the SVP, Corporate Controller, this role owns the end-to-end Order-to-Cash function — revenue operations, billing, collections, and payment settlements — for 8am. This role combines strategic process ownership with hands-on operational leadership. Reporting to our SVP, Corporate Controller, you’ll take a function that already has strong revenue accounting and make it more scalable, more automated, and more connected to the rest of the business.The revenue function is a core part of this role’s scope, not a secondary one, spanning both payments-based revenue and SaaS/subscription revenue. You will own processes end to end, build and develop high-performing teams, and lead initiatives that materially improve cash flow, customer and merchant experience, and efficiency across the business. About us At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you’ll do Own end-to-end billing, invoicing, collections, and payment settlement across our subscription and transaction-based revenue, including reconciliation of payment transactions and merchant settlements. Lead operational oversight of the revenue function, covering both SaaS/subscription revenue and payments-based revenue, and partner with our Accounting Manager on ASC 606 revenue recognition. Build a collections strategy that drives down aged receivables and improves recovery rates across customer and merchant segments. Select and improve the billing, collections, and payment tools we use (Stripe, Workday, Salesforce, TSYS, Zuora), and build documented processes that cut manual work and error risk. • Hire, mentor, and develop a team of managers and specialists across billing, collections, and payment operations, and set the KPIs and service-level goals they’re accountable to. Act as the go-to partner for Sales, Customer Success, Product, Engineering, and Risk on anything related to billing, collections, and payments, and represent Order to Cash in pricing and product decisions. Maintain strong internal controls across billing, collections, and settlements, and support audit and compliance work with our Assistant Controller. Champion AI adoption across the team, using it to speed up close and reconciliation, cut manual work, and improve forecasting. About you 7+ years of progressive experience leading billing, collections, payment operations, or revenue operations, ideally in fintech, payments, or SaaS. Experience building and leading teams, including managing other people managers. • A track record of owning and improving end-to-end operational processes at scale, not just running the day-to-day. Revenue accounting exposure (ASC 606) across both SaaS/subscription revenue and payments/transaction-based revenue is strongly preferred. Experience with payment processing, card networks, ACH, and payment processors like Stripe, TSYS, or Adyen. Comfort with ERP, billing, and CRM systems such as Workday, Zuora, or Salesforce. • Strong analytical skills, advanced Excel, and hands-on experience using AI tools like Claude or ChatGPT to automate and improve your team’s workflows. Bachelor’s degree in Accounting, Finance, Business, or equivalent experience; a CPA is a plus. Additional information This is a full-time, exempt position. If you live in the Austin area, we work in a hybrid capacity! The base pay range for this position is $170k - $210k USD annually. 8am is committed to offering competitive, fair, and commensurate compensation; actual pay may vary based on job-related knowledge, skills, experience, and education. The range for candidates outside Austin may differ.] Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast ; Outshine Ordinary , and We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.