Tenable
Customer Success Manager
About this role
Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment. Your Opportunity:
- Responsible for renewing and expanding revenue within given client base
- Proactively address any concerns or challenges to secure long-term customer relationships
- Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
- Manage a book of mid-sized clients in our Commercial or Enterprise segmentation
- Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings
- Collaborate with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
- Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building
- May perform other duties and responsibilities that management may deem necessary from time to time What You'll Need:
- BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business
- Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
- Strong understanding of the products or services offered and the ability to articulate their value to clients.
- Ability to adapt, overcome objections, and learn complex solutions
- Strong time management skills
- Consistent and documented track record for achieving monthly/quarterly/annual target metrics