Talent Acquisition Operations Manager

Description Keeper is hiring an experienced and analytical Talent Acquisition Operations Manager to oversee the systems, reporting, processes and technology that support our global talent acquisition team. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help build the operational foundation needed to support Keeper’s continued growth. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Role As a Talent Acquisition Operations Manager you will oversee and improve the operational infrastructure of our growing talent acquisition team. This role will own the talent acquisition technology stack, including Greenhouse, integrations, reporting tools, assessment platforms and workflow automation. You will analyze recruiting data, help create and monitor team KPIs, build reports for leadership, optimize processes, support capacity planning and identify opportunities to improve the candidate and recruiter experience. Responsibilities Own and manage Keeper’s talent acquisition technology stack, including Greenhouse, integrations, assessment platforms, reporting tools and workflow automation Maintain Greenhouse data integrity, workflows, configurations, permissions and process discipline Manage technology updates, implementations, integrations and issue resolution in partnership with IT, HR, vendors and other stakeholders Evaluate new tools and technologies and make recommendations to improve recruiter productivity, reporting, automation and candidate experience Create and monitor talent acquisition KPIs and metrics that support team performance and Keeper’s hiring goals Build and share weekly, monthly, quarterly and annual reports and dashboards for Talent Acquisition, HR, Finance and leadership Analyze recruiting trends, funnel performance, sourcing effectiveness, assessment results, requisition aging, capacity and hiring progress Partner with HR to support ATS and HRIS integrations and workflows Reconcile recruiting activity with approved headcount plans, open requisitions, pending starts and remaining hiring needs Support recruiter capacity planning by analyzing workload, requisition volume, pipeline health and anticipated hiring demand Identify process inefficiencies and lead solutions that improve consistency, efficiency, standardization and candidate experience Create and maintain recruiting processes, documentation, training materials and knowledge resources for recruiters, hiring managers and HR partners Provide Level 2 support for complex talent acquisition system, process and workflow issues Lead automation and workflow improvement initiatives using Workato or similar tools Participate in special projects and provide recruiting support, including sourcing, applicant review and full-cycle recruitment, as needed Requirements 3+ years of experience in talent acquisition operations, recruiting operations, HR operations, analytics, or a related field Experience owning or managing recruiting systems and operational programs Deep operational knowledge of applicant tracking systems; Greenhouse experience required Experience with recruiting technology integrations, implementations, updates and vendor management Experience building dashboards, reports and KPIs for talent acquisition, HR, or business leadership Familiarity with ADP or other HRIS systems Strong analytical skills with the ability to identify trends and provide actionable recommendations Working knowledge of headcount planning and forecasting Experience documenting processes and creating training materials or user guides Experience leading cross-functional projects and process improvement initiatives Understanding of workflow automation tools, such as Workato, preferred Strong computer skills; Google Suite and Google Sheets strongly preferred Knowledge of full-cycle recruiting processes and recruiting funnel metrics Strong communication, presentation and stakeholder management skills Ability to work effectively in a fast-paced, deadline-driven environment Excellent organizational skills and attention to detail Flexible and adaptable to shifting priorities Ability to work effectively autonomously and as part of a team Bachelor’s degree in Human Resources, Business Administration, Analytics, or a related field preferred Experience in tech or cybersecurity preferred Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: Contact details, CV/resume, cover letter Employment history, qualifications, work eligibility Application responses and uploaded documents Information We generate: Interview notes, assessments, communications Scheduling information Information From Others: Recruiter/referral information who submit your profile References (with your consent, before final offer) Public professional profiles Background verification (post offer) Voluntary Diversity and Equal Opportunity Information We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data Assess your application and suitability Manage interviews and recruitment workflow Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) Comply with employment law obligations 3. Legal Basis Legitimate Interests (recruitment management, security and integrity of the hiring process) Contracting steps (for progressed candidates) Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: Applicant tracking, recruitment systems and assessment providers Background verification vendors (post offer) Recruitment agencies (where applicable) Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: You opt into our talent database for further retention by providing consent (extended retention) You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: Access, correct, or delete your data, subject to applicable law and retention requirements Object to or restrict processing Withdraw consent (where applicable) Request data portability Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact