Observability Engineer

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description Please note, role can be remote or hybrid, subject to location. Role Overview We are seeking an experienced Observability Engineer to support and enhance the existing monitoring and observability solution for across NEC’s Local Government and Central Government application product. This role will involve a hands-on implementation of the existing standards for new customers and support on-going efforts to improve the monitoring solution. The candidate will combine technical observability expertise with strong analytical and communication skills, enabling them to deliver meaningful insights and guide the organisation toward a mature and proactive monitoring posture. This an ideal role for someone looking to leverage their experience and drive solutions within the NEC Local Government and Central Government enterprise environment. Main Responsibilities Monitoring Solution Maintenance Configure agents, collectors, and monitoring probes. Manage upgrades, patches, and platform maintenance. Maintain platform availability and performance. Continuously evaluate alerting thresholds, dashboards, log retention policies, and data quality. Monitoring Design & Implementation Design monitoring solutions for modern technology and application implementation. Refine monitoring standards and onboarding processes. Create application, database and server monitors based on new requirements from products or customers. Provide inputs to refine monitoring thresholds and improve existing policy standard. Ensure monitoring meets security and compliance requirements. Ensure new implementation integrates with existing ISM tools, reporting dashboards, etc. Service Improvement Drive continual service improvement initiatives. Review monitoring effectiveness. Identify monitoring gaps. Recommend new observability capabilities. Stakeholder Collaboration Engage with application owners, infrastructure teams, NEC product SMEs, and service managers to understand operational needs. Support knowledge transfer and create documentation to upskill teams on observability usage and maintenance. Qualifications Qualifications Essential Skills/Experience: Proven experience in an Observability Engineer, Monitoring Specialist, SRE, or Platform Engineer role. Strong knowledge of monitoring, logging, and alerting across Industry standard tools like Splunk, Datadog or similar. Hands‑on experience instrumenting applications with metrics, logs, and traces. Strong understanding of: Infrastructure (on‑prem and/or cloud) Networking basics Database technologies API integrations Ability to analyse complex systems and communicate clear, actionable recommendations. Experience with automation (PowerShell, Python, Terraform). Desirable Skills Knowledge of ITIL processes (Incident, Problem, Change). Exposure to public sector or local authority environments. Knowledge and/or experience to ManageEngine is a plus Knowledge and/or experience of AI Ops and AI Ops implementation approach Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.