Remote opportunity•Posted 9/22/2026, 5:54:28 AM
G
GovPilot
Implemenation Analyst
Remote•Remote
Full-timeRemoteremotejobsorg
Customer Supportremotejobs.orgbenefits
About this role
About GovPilot: GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good. We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us! What We Offer:
- Competitive salary.
- Unlimited PTO for United States, Accrued PTO for Canada.
- Remote Workforce
- Comprehensive health, dental, and vision insurance for the United States.
- Professional development opportunities and learning budget.
- Home office and IT budget.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies. What This Job Can Offer You Complex and meaningful challenges, helping local governments successfully adopt technology that makes their communities healthier and safer.
- Direct, visible impact on customer success. You'll be a key part of turning a signed contract into a government agency that's up and running on Hedgerow.
- A lot of freedom to organize your work and life. We focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
- Competitive salary, unlimited PTO, and a set of benefits.
- A supportive work environment where you can grow and challenge yourself to do your best work.
What You'll Do
- Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
- Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow.
- Become a product expert to configure the platform to match each agency's specific workflows, data, and compliance requirements.
- Strong understanding of SaaS platforms, cloud environments, and data management principles required.
- Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required..
- Create custom reports using Hedgerow's report writing tool, which often involves complex SQL stored procedures.
- Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow.
- Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed.
- Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality.
- Document implementation processes and contribute to internal playbooks to improve future onboarding. What You Bring
- 5+ years of experience in implementation or onboarding of SaaS solutions.
- Ability to manage multiple customer implementations simultaneously.
- Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
Posting details
Remote
Yes
Employment type
Full-time
Workplace type
Remote
Source
remotejobsorg
First seen
9/22/2026, 8:10:28 AM
Last seen
9/22/2026, 8:10:28 AM