WNS Global Services
Motor Engineer -( Vehicle Damage Assessor)
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Motor Engineer -( Vehicle Damage Assessor) - Responsibilities** • Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods • Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards • Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools • Negotiate and resolve disputes with customers and vehicle damage repairers • Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals • Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments • Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing • Resolve technical motor engineering problems and support team members through training and guidance • Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners • Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary • Meet engineering task processing requirements to achieve business KPIs and targets **Senior Associate - Operations - Qualifications** **Essential Requirements:**• Minimum 3 years' experience in motor engineering, damage assessment, or claims handling • Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification) • Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds) • Proficient knowledge of vehicle accident repair industry standards and best practices • Demonstrable experience with Audatex or similar damage assessment systems • Strong negotiation and problem-solving skills with proven dispute resolution experience • Effective communication skills with the ability to engage at all organisational levels • Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations **Desirable Qualifications:**• Experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment • Proven experience in team leadership, mentoring, or training delivery • Familiarity with industry valuation guides and total loss engineering principles WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.