Customer Support Specialist (L1)

Description Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing. Our Mission At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work. Our Product Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It’s a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup. We’re presently expanding our multinational team and seeking a Customer Support Specialis t. Responsibilities Registration of all client requests in the task management service Ask customers targeted questions to quickly understand the root of the problem Provide prompt and accurate feedback to clients Properly escalate unresolved issues to appropriate internal teams Providing advice to clients on using the software Prioritize and manage several open issues at one time Receiving and resolving requests via email Acting as the first line of support for all external delivery integrations Creating new instructions in the knowledge base Maintain jovial relationships with clients Requirements Proficient in written and verbal communication in English and Arabic. Basic computer and printer skills Introduction to local and global computer networks Hands-on experience with Windows/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Experienced in using CRM systems, clear understanding of the workflows We offer Work at a truly international company with a global footprint Fully remote — work from anywhere Comprehensive health insurance 2-2 work schedule (2 days on, 2 days off)