Remote opportunity•Posted 9/20/2026, 1:19:10 PM
M
Magic
CX Associate - Dutch (Voice)
Remote•Remote
RemoteUSD 8 - 8remotejobsorg
Customer SupportContractremotejobs.orgbenefits
About this role
As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for Dutch-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic. Key Responsibilities You’ll work under the close guidance of your Magic CX Lead to help provide outstanding support to customers.
- Answering client's inquiries by phone and email
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information Skills, Knowledge and Expertise Hard/Technical Skills
- Language: Must be fluent in Dutch and English and can convey key conversational points concisely.
- Shift Timing:Availability to work weekends or having split-offs Soft Skills
- Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Posting details
Remote
Yes
Employment type
—
Workplace type
Remote
Source
remotejobsorg
First seen
9/20/2026, 2:10:27 PM
Last seen
9/20/2026, 2:10:27 PM