Remote opportunity•Posted 9/20/2026, 1:25:00 PM
S
SupportNinja
Customer Service Representative II
Remote•Remote
Full-timeRemoteremotejobsorg
Customer Supportremotejobs.orgbenefits
About this role
Work Setup:Remote
- Philippines Schedule:9 AM to 6 PM EST (Subject to change) Equipment:Company-provided Type of Contract:Full-Time Start Date:ASAP TheCustomer Service Representative IIis responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative II look like?
- Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
- Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Posting details
Remote
Yes
Employment type
Full-time
Workplace type
Remote
Source
remotejobsorg
First seen
9/20/2026, 2:10:27 PM
Last seen
9/20/2026, 2:10:27 PM