ServiceNow
Staff Software Engineer
About this role
Description: The Staff Software Engineer (IC4) on HR Service Delivery designs, builds, ships, and operates model-driven capabilities for agentic and conversational experiences in HR. Responsibilities include building AI-native capabilities, designing autonomous workflows, authoring agentic instructions, and ensuring quality and reliability in production. Requirements: 9+ years of software engineering experience (backend, frontend, or full stack). Strong skills in JavaScript/Node.js, React, API integration, automated testing, and CI/CD. Experience with AI/GenAI features, NLU, conversational AI systems, and production AI integration. Bachelor's degree in computer science or related field; advanced degrees are a plus. Benefits: Flexible work personas (remote, in-office, or hybrid). Equal opportunity employer with a commitment to inclusivity and accessibility.