Sr. AI Engineer, CX

Description: Join Gametime as the first AI Engineer on the Ops team, embedded within Fan Ops and Marketplace Ops. Design and build production-grade workflows to automate operational tasks and enhance customer experience. Requirements: 4+ years in technical operations or software engineering, with 1+ year in production LLM or agentic systems. Experience creating user-friendly tools for non-engineers and coaching others in AI integration. Strong communication skills to translate technical concepts for non-technical stakeholders. Preferred experience in customer operations, ticketing, or e-commerce environments. Benefits: Competitive equity package and flexible PTO. Medical, dental, and vision insurance, along with life and disability coverage. 401(k), HSA, and $1,200 annual Gametime event credits. Company off-sites, wellness programs, and tenure recognition.