Instructional Designer

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. As an Instructional Designer on Ro’s Care Delivery team, you will design and develop scalable learning experiences for our frontline patient care teams, including the clinical and operational teams that deliver and support care. You will partner closely with Clinical, Operations, Product, Quality & Safety, and other subject matter experts to translate complex and evolving information into clear, practical learning that equips our teams with the knowledge and skills they need to deliver high-quality care at scale. You will support learning across the employee lifecycle, from onboarding and ongoing development to new clinical programs, product launches, updated guidelines, systems, policies, and workflows. You will determine the right learning approach for each team (both clinical and non-clinical) and deliver scalable training that emphasizes practical application, decision-making, and performance on the job. You are an experienced instructional designer who is comfortable working with clinical and technical complexity. You identify what learners truly need to know and do and turn that information into effective, engaging learning experiences. You bring strong attention to detail, sound instructional judgment, and a hands-on, solutions-oriented approach to working in a fast-moving environment. What you’ll do Design & develop learning | Own instructional design projects end-to-end, creating engaging, asynchronous-first learning. Build for scale | Coordinate across teams to identify shared learning needs and build modular content that can be scaled across roles and audiences, while tailoring learning where workflows, responsibilities, or clinical scope differ. Translate complexity | Partner with Clinical, Operations, Product, Quality & Safety, and other SMEs to turn complex and evolving information into clear, practical learning for frontline teams. Enable continuous learning | Create and maintain learning materials that effectively support onboarding, ongoing development, and changes to programs, products, systems, and workflows. What you’ll bring 5+ years of experience in a clinical / healthcare training role. Experience training in a telemedicine setting preferred Clinical experience (incl. RN) preferred. Strong instructional design expertise, including adult learning principles, needs analysis, measurable learning objectives, application-based learning, and assessment design. Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences. Experience partnering with clinical subject matter experts and cross-functional stakeholders to develop accurate, effective learning solutions. Hands-on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); experience with LMS platforms and learning analytics is a plus. A high sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast-paced environment. We’ve Got You Covered: Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Wellbeing + Learning & Growth stipends Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $101,600 - $131,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected]. See our California Privacy Policy here. We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.