Customer Service Representitive

Remote•Remote

Full-timeRemoteUSD 16 - 20remotejobsorg

Customer Supportremotejobs.org

About this role

Are you a people person with a passion for helping others? , a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!What You'll Do:

Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.
Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses. What You'll Bring:
A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.
Passion for small businesses: You're excited to support local florists and be part of a growing startup.
Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).
Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.
Bilingual: Spanish speaking is a plus!
Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.

Posting details

Remote

Yes

Employment type

Full-time

Workplace type

Remote

Source

remotejobsorg

First seen

9/20/2026, 2:10:29 AM

Last seen

9/20/2026, 2:10:29 AM