Senior Genesys Cloud Engineer

Description: Seeking a Senior Genesys Cloud Specialist to support Telephony Delivery, focusing on WhatsApp channel integration and IVR development. Contribute to cross-functional business initiatives, particularly in campaign and tooling rollouts for Marketing. Requirements: 6+ years of hands-on experience with Genesys Cloud CX in high-volume contact center environments. Strong experience in developing and configuring IVR flows with Genesys Cloud Architect. Hands-on experience integrating WhatsApp Business API with contact center platforms. Expertise in Skill Based Dialling (SBD) and Outbound campaign management in Genesys Cloud. Proficiency in English (B2+) and Spanish (C1+). Benefits: Culture of Relentless Performance with a 99% project success rate. Competitive pay and benefits, including health insurance and language courses. Work from anywhere culture with remote work flexibility. Professional development opportunities, including certification programs and mentorship. Collaborative projects for top global clients in a welcoming multicultural environment.