Product Manager - Servicing

ABOUT OUR COMPANY: The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more. But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started.. ABOUT OUR WORKPLACE: Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location. We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends. Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar. At Splash, everything we do is guided by our values: Own It – We take full accountability and follow through on commitments. Raise the Bar – We move fast, innovate faster, and push through barriers. Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better. Elevate Each Other – We win as a team by lifting each other up. These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates. ABOUT THE ROLE: Splash Financial is seeking a Product Manager to own the borrower servicing experience. You’ll report to the Senior PM for Servicing, focused on building great customer experiences that directly impact how thousands of borrowers manage, repay, and interact with their loans. You’ll also play a key role in improving the operational processes and partner onboarding that sit behind those experiences. This isn’t a support role. You’ll own your domains end to end: running discovery, writing requirements, partnering with engineering, design, and business stakeholders, and using data to make better decisions faster. WHAT YOU’LL DO AT SPLASH: Own the discovery and delivery of borrower-facing servicing features, with a focus on intuitive experiences that make it easy for borrowers to manage, repay, and stay on track with their loans. Partner with lender implementation teams to translate partner servicing requirements into product requirements and support go-live delivery across credit union and bank partners. Help maintain and evolve our servicing platform configuration, including loan settings, borrower communications, and platform-level changes. Drive initiatives that reduce delinquency and improve payment behavior, including self-service improvements, payment plan optimization, and enrollment experiences. Use AI tools to accelerate your own workflow, including drafting documents, synthesizing research, analyzing data, and automating repetitive tasks. Develop working knowledge of loan sales, collections, and disbursements workflows, with growing ownership over time. WHAT YOU’LL BRING TO SPLASH: 2-5 years of product management experience in a fast-paced environment where you had real ownership and accountability for outcomes. Demonstrated product craft: you can identify and frame problems clearly, translate them into executable requirements, and drive delivery within an agile PDLC. A good eye for UX: you can articulate what makes an experience intuitive or broken and partner effectively with design. Comfort using data to inform decisions and measure outcomes: you know how to ask the right questions, where to find the answers, and how to act on what you learn. Clear, structured communication: you can translate between technical and non-technical audiences and keep stakeholders informed proactively. Experience working with third-party platforms or vendors to ship product changes. Proficiency with AI-powered productivity tools (e.g., Claude, ChatGPT, Copilot, Cursor) to accelerate research, analysis, and documentation. NICE TO HAVE: Experience in fintech, consumer lending, or a regulated environment. Familiarity with loan servicing, payments, collections, or capital markets. Experience working with bank, credit union, or platform partners to deliver product changes. Experience running A/B tests or product experiments to improve conversion, engagement, or user behavior. Familiarity with data and BI tools and product analytics tools; SQL proficiency is a plus. COMPENSATION: The base salary range for this role is $100,000 to $150,000 annually, based on market data and internal compensation practices. This role may also be eligible for a bonus component tied to individual and company performance. Final compensation will be determined by factors such as location, experience, and skill level. SPLASHERS ENJOY: Fully remote work freedom (for most roles) Competitive salary packages Flexible PTO + 9 company holidays Equity: Share in our start-up success Comprehensive and affordable insurance benefits Paid parental leave for both caregivers Essential modern equipment to get the job done Fully paid Claude subscription to supercharge your work 401(k) for your future savings Quarterly meet-ups: In person & virtual fun Awesome Splash swag to flaunt your team spirit Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer. JOB OFFER & RECRUITMENT SCAM NOTICE At Splash Financial, we want candidates to feel confident and safe throughout the hiring process. Unfortunately, scammers sometimes pose as employers to trick job seekers into sharing personal information or money. PLEASE BE AWARE: Splash Financial will never ask for payment , banking details, or cryptocurrency as part of our hiring process. All legitimate job communications from Splash Financial will come from an @splashfinancial.com email address. We do not conduct interviews solely via text message or chat apps. Any offer of employment will be made only after a formal interview process and will be sent directly from Splash Financial. IF YOU RECEIVE A SUSPICIOUS MESSAGE: Do not respond or share personal information. Do not click on unknown links or download attachments. Report the message to [email protected]